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Miss Toussaint and the staff at Toussaints have agreed a strategic plan for the future of the Firm, which identifies the main goals of the Firm are as follows:

1. To provide a fast friendly competitive service
2. To keep clients informed about their cases
3. To resolve any complaint fairly
4. To develop a Firm of good repute
5. To develop strict cost management controls
6. To ensure compliance with /adherence to the mandatory requirements of the Legal Services Commission's Franchising Specifications and other quality mark
7. To be a recognised community based Solicitors
8. To be a quality Firm that is committed to its clients and staff by providing experienced, trained and effective legal services and to continuously improve the standard of legal services to meet the changing needs of clients.

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